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Terms and Conditions (T&C) of the Pip Pip Yalah Transfer Platform

Last update: 30/12/2024

Article 1: Purpose

These Terms and Conditions (T&C) govern the use of the Pip Pip Yalah Transfer platform, a marketplace that connects passengers with tourist vehicle drivers approved by the Ministry of Tourism. This platform allows users to book intercity or airport transfers with a partner vehicle and driver. By using this platform, you unconditionally accept these T&C.

These conditions are an extension of the Terms and Conditions of the Pip Pip Yalah platform, which govern all services offered by Pip Pip Yalah, including the carpooling service. The specific conditions for Pip Pip Yalah Transfer apply to bookings and transfers, while other aspects of platform usage are governed by the main T&C available here.

Article 2: Definition of Parties

  • User: Any person who uses the Pip Pip Yalah Transfer platform to book a transfer with a driver.
  • Partner Driver: Any tourist transport company with the necessary approvals from the Ministry of Tourism to carry out passenger transport activities.

Article 3: Nature of Service

Pip Pip Yalah Transfer company acts as a marketplace and facilitator for connecting passengers with partner drivers. We do not own the vehicles but work with licensed transport companies that provide drivers and vehicles.

The vehicles available on the platform are indicative and may be modified depending on the availability of partner drivers. If the selected vehicle is unavailable at the time of booking, another option will be offered, or the booking will be cancelled and fully refunded.

Article 4: Booking Process

  • Vehicle selection: The passenger chooses a vehicle based on the options displayed on the platform.
  • Booking confirmation: The booking becomes effective once payment is made through a secure payment system.
  • Payment: Payment is made by credit card via our secure platform.
  • Vehicle availability: The vehicles displayed on the platform are given as indicative.

Article 5: Pricing

Transfer rates are determined by our partner drivers and include VAT and Pip Pip Yalah Transfer's commission. The rate may vary depending on the number of seats requested or specific criteria related to each transfer.

The estimated rate is displayed before booking confirmation but is subject to adjustments based on the criteria specified above and vehicle availability.

Article 6: Cancellation Policy

  • Passenger cancellation: Cancellation is free up to 24 hours before departure time. If the booking was made less than 24 hours before departure, you have 10 minutes after payment validation to cancel for free.
  • Driver cancellation: In case of cancellation by the driver (partner), the user will be notified and receive a full refund. The passenger may also opt for another driver, if available.
  • Booking modifications: Any modification to the booking (change of date, time, or vehicle) must be made at least 24 hours before departure.

Article 7: Liability

Pip Pip Yalah Transfer company responsibility: As a marketplace, our role is to facilitate the connection between passengers and partner drivers. We are not responsible for driving, vehicle condition, or partner drivers' behavior.

Users and drivers responsibility: The passenger and driver are responsible for their respective safety. The passenger must comply with all applicable laws and regulations during transport. The driver must comply with all legal and safety obligations during the journey.

Article 8: Personal Data Protection

Pip Pip Yalah Transfer company collects and processes your personal data as part of connecting drivers and passengers. This data may be transmitted to administrations, and this processing has been subject to an authorization request from CNDP under number: A-406/2020.

Your data is transferred to Amazon Web Services in Ireland for hosting. This transfer of data abroad has been subject to an authorization request from CNDP under number: A-406/2020.

You can exercise your rights of access, rectification, and opposition in accordance with law 09-08 by contacting Pip Pip Yalah Transfer customer service at: [email protected].

Article 9: Secure Payment

Booking payments are made by credit card via CMI (Centre Monétique Interbancaire), ensuring secure transactions compliant with international payment security standards. The platform uses advanced encryption technologies to ensure the security of financial transactions.

Article 10: T&C Modifications

Pip Pip Yalah Transfer company reserves the right to modify these Terms and Conditions at any time. Any modification will be published on the platform and will be considered accepted by the user when using the platform after this publication.

Article 11: Applicable Law

These T&C are governed by Moroccan law. In case of dispute, the parties commit to resolve the difference amicably before resorting to competent jurisdictions.

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