Help

In addition to notifications, the user receives all information related to their bookings, alerts, and payments via email, which is the only channel for receiving promotions and contests organized by Pip Pip Yalah. It is therefore important to provide an active email address to stay updated on all activities. Note: Emails may sometimes end up in SPAM.

It is highly recommended to use a profile picture that shows your face, as it establishes an initial level of trust between you and most passengers and drivers in the community. A carpool offer or booking will be much more successful if other users can see the face of the person with whom they will be traveling

Pip Pip Yalah offers 2 registration options: A quick registration using your phone number A classic registration via your Facebook account, email, or Apple account (if you're on iOS) You will then need to verify your phone number and provide some additional information to complete the creation of your account."

A verified profile inspires more trust among users and increases your chances of receiving bookings as a driver or having your booking pre-approved when you are a passenger. A verified profile involves verifying your ID card (CIN) by submitting a photo of your ID card (front and back) or your passport through the 'Verify My Identity' section, which you can find by clicking on your profile. You will be notified once support validates your identification document.

To ensure your security, your phone number is hidden and will only be visible to passengers after they have paid for their seats when you are the driver, or to the driver only when you are the passenger

There are 2 ways to rectify your negative balance: From the 'Wallet' Click on the 'Recharge my wallet' button and choose one of the available payment methods: by credit card OR through a Cash Plus agency, Tasshilat-Chaabi Cash.

Once your transfer request is processed, the amount will appear in the account associated with the bank account details (RIB) you provided, or if it is a refund, it will be credited to the same credit card used for the payment, within 15 business days

To transfer the available funds from your app wallet to your bank account, you need to verify your profile by adding an ID (if you haven't done so already) and provide your bank account details (RIB) after clicking on the 'Withdraw my money' button located in your wallet.

The service fees we collect allow Pip Pip Yalah to continue providing you with an optimal carpooling service and to support the entire team behind the project. The fees are 10% for both drivers and passengers.

The safety of our users is at the heart of our priorities, which is why we implement several measures to ensure smooth carpooling experiences. All our drivers are verified, and an ID is required before posting a carpooling offer. Passengers who have paid for their seats also have visibility on the driver’s vehicle registration. We also ensure that passengers verify their profiles by providing us with a photo of their ID card. Additionally, we carefully maintain a set of information to identify carpoolers and publicly display reviews and comments on the quality of carpooling rides, accessible on each user’s profile. Our support team is also available 7 days a week to assist you whenever needed

Pip Pip Yalah offers several networks throughout the country to allow users to top up their wallets and enjoy the same benefits as using a credit card. To recharge your wallet with Cash Plus or Tasshilat-Chaabi Cash, follow these steps: Open the wallet section of the app and click on the 'Recharge my Wallet' button. Enter the desired amount and click on 'Continue', then choose 'Wallet' as the payment method. Choose the agency that suits you, verify your email address, and click on 'Recharge my Wallet' to receive an email containing your payment code, which is valid for 24 hours. Go to the nearest agency with the code to complete the payment in cash." Feel free to adjust any specific terms or instructions to better fit the context of your app or service!

After completing the QR Code step during your carpooling trip, you will be prompted to leave a review for your driver/passenger approximately 1 hour after the scheduled arrival time. You will be required to rate the carpooling experience with a 👍 or 👎. You will then have the option to leave a detailed review of your experience, though this step is optional. If you wish to add a review later, you can go to your profile under 'Carpooling Reviews' to find your review history and add a review for your driver or passenger. Important: Honest and detailed reviews are recommended and greatly appreciated by the community, as they help other members get a clearer understanding of the carpooling experience and the behavior of the person in question.

There are 2 main reasons why a transfer might be refused: Your ID was not accepted: For security reasons, it is mandatory that you have correctly provided your ID card, passport, or driver's license on your profile to transfer money to your account. To do this, simply go to your profile, click on 'Submit' next to 'Verify My Identity,' and then take photos of your ID card (front and back), driver's license, or passport before requesting a balance transfer. Your bank account details (RIB) were not provided correctly.

Our credit card payment system is completely secure thanks to our partnership with CMI. For your safety, no banking data is stored, as the entire transaction occurs on CMI's platform when you make a credit card payment through the app

Cancellations of carpooling rides, reservations, or absence may incur fees. To view the cancellation rules, please visit: https://www.pippipyalah.com/regles-dannulation/

The phone number, as well as all account-related information, can be updated in your profile.

Your account may be suspended or deleted when the system detects a malfunction or fraudulent activity. If you believe this is an error, please contact our customer support at the email address '[email protected]' or through our Facebook page, providing the phone number or email address associated with your account and details or possible reasons for the suspension.

Don't worry, this can occasionally happen due to banking issues (insufficient funds, network problems, card not accepting online payments, etc.). We recommend waiting a few minutes before trying again. If the issue persists, please contact our support via the 'Help' button in the app. Note: You can also top up your wallet with cash at any Cash Plus or Tashilat-Chaabi Cash agency if needed

All transactions are managed automatically to minimize errors. If you notice a malfunction, please contact our support team via email at '[email protected]' or through the 'Help' button available in the app. Provide your registered phone number or email and details of the error you have observed

There are several reasons why an ID might be rejected: 1- The attached document does not correspond to an ID (CIN, Passport, or Driver’s License). 2- The image frame is inadequate and prevents readability, or the image is not clear enough. 3- The ID is already registered under another account.

Often, this is because the notification option is not enabled in your account settings on the app. You should go to your profile settings in the app to reactivate notifications. If the issue persists, we recommend checking the permissions granted to the app by your device, or reinstalling the app.

Yes, the app is set to French by default, but you can change the language to Arabic or English in your profile settings.

Only the bank account details (RIB) are saved in your account if you have added them previously. However, the banking information related to your credit card is never saved. You will be prompted to enter your credit card details each time you make a payment through the CMI platform.

This code is generated by your mobile network operator, and due to synchronization reasons, it might take some time to arrive. We recommend waiting a moment before trying again. If the issue persists, you may also consider reloading your wallet at one of the Cash Plus or Tashilat-Chaabi Cash agencies

To protect both passengers and drivers, PPY has implemented this new status to facilitate the use of the app. When a passenger books one or more seats, the driver first pre-approves the reservation to invite the passenger to make a payment before they can contact each other. Without payment from the passenger, no seat is reserved, and if the driver does not pre-approve the reservation, the passenger cannot proceed with the payment.

We encourage you to contact our support team via 'Help' so that we can address the issue as quickly as possible

First, please check the summary received by email, which contains the bank account details you provided. If you notice any errors, please contact our support team via 'Help' in the app.

To add a profile picture, follow these steps : 1- Click on the avatar in the top left corner of the screen to access your profile. 2- Click on 'Change my profile picture.' 3- Click on 'Upload a photo.' 4- Upload and save the new photo.

PPY is certified by the CNDP, and an ID is required for any bank transaction for security reasons. PPY is obliged to delete the attached ID after processing.

Once a carpool is posted, it is automatically validated and appears directly on the list of available carpools in the app. No more cash on PPY to protect drivers and ensure passenger attendance, and to benefit from a default refund in case of cancellation or passenger absence. You will receive booking requests that you will need to manually review and pre-approve before the passenger can proceed to payment by credit card and contact you. At departure time and until arrival, you must scan your passengers' QR codes (accessible via the homepage of the app) to confirm their presence and instantly receive your payment

Once the booking is pre-approved and the passenger completes the payment for their seat, communication between you and the passenger is important as it allows you to further clarify the meeting location and obtain more information if needed. To communicate with the passenger, you have the option to use the chat feature or contact them by phone by pressing the 'Call' button with the phone icon at the top of the chat window. Important: We strongly advise using the app's chat feature to keep a written record of your exchanges, as this will help protect your rights in case of any issues.

When a passenger pays for their seat in your carpool but does not respond via chat or phone, we recommend waiting up to 24 hours before contacting support to request the cancellation of the reservation and free up the seat for other community members. If the passenger is unreachable at the time of departure, you can mark them as absent during the QR code scan. You will receive 50% of the reservation amount as compensation.

You can cancel your current carpool offer by following these steps: Click on the 'Carpools' Tab: Access the 'Carpools' section. Select the Offer: Tap on the relevant 'Active Rides' offer. Once the offer is open, press the 'Cancel Offer' button at the bottom right. Important: Cancellation is irreversible. Cancellation fees may apply if you still have paid reservations.

If a passenger cancels their reservation after payment, the driver will be notified. If the cancellation is made within 50% of the time remaining between the payment time and the departure time of the carpool, you will receive 20% of the reservation amount as compensation.

It is possible to cancel a carpool offer for free as long as there are no paid reservations. Otherwise, penalties will apply. Important: Community spirit and respect require notifying the passenger in advance about the cancellation of an offer and explaining the reasons behind it. If there are issues with the passenger, we recommend contacting support via the Help button to request a refund of your cancellation fees if the passenger's error is confirmed.

From the departure time onwards, the driver must scan the QR codes of their passengers (accessible via the button on the app’s home page) to confirm their presence. Scanning the QR code also unlocks the passengers' payment and allows it to be received instantly. If forgotten, the driver can still contact the passengers to ask for the 6-digit code, which serves the same purpose as the QR code, or ask them to click 'Share Code Securely' to confirm their presence. Important: Scanning the QR code is mandatory as it provides proof that the carpool took place and helps protect your rights if needed. Access to the app is restricted until the QR code is scanned

If the carpool took place, you should not report the passenger as absent, as they will incur absence penalties and you will only receive 50% of the reservation amount. To regain access to the app, simply contact support by clicking the Help button

From the Rides tab: Access your offer by tapping the 'My rides" button. You will see the number of received reservations, and by tapping on it, you can pre-approve or reject a reservation

To publish an offer, simply go to the 'Driver' tab and click on 'Publish a ride.' Then follow the steps until the end, providing all the information related to your carpool

The app features an algorithm that simplifies the process by calculating the contribution price for you. The recommended price takes into account fuel and toll costs relative to the distance of your trip. You can then adjust this price up or down within the limits set by the system. The imposed limit helps maintain the spirit of carpooling, which is to share costs only. Note: If a driver charges a passenger more than the amount set by the app, their account will be permanently suspended.

You just need to click on 'Rides', then select the specific ride offer. At the bottom, you will find the 'Edit Offer' button. Note: If you have already received reservations, you will only be able to modify the size of the luggage and the number of available seats.

Cash payments between users are no longer accepted. Approved passengers will need to pay by credit card or wallet to confirm their seats. You can transfer funds from your wallet to your bank account within 15 business days only

You can add a vehicle either when publishing a ride or directly from your profile by following these steps: Click on the avatar at the top left of the screen to access your profile. Click on 'Update My Cars.' Click on the 'Add another car' button and fill in the details about your vehicle. Note: You can add as many cars as you like. You can also delete vehicles as long as the car you wish to remove is not currently used for an ongoing carpool offer.

To ensure your safety, your license plate number is hidden and will only be visible to passengers after they have paid for their seats. This is to facilitate the identification of your car at the time of the meeting.

Rest assured, you can ask the passenger to confirm their presence by using the 'Share Code Safely' button, or contact our support team through the 'Help' button in the app for the necessary assistance.

If you click on the reservation in question, you will notice that the passenger has canceled their reservation 'Canceled by passenger.

If the reservation has not yet been approuved by you, you can choose between 'Pre-approve' and 'Reject' when you return to that reservation. Note: If the reservation has already been paid, you need to contact our support team via 'Help' to request the cancellation of this reservation in order to free up the space for other members of the community.

The passenger can cancel their reservation free of charge within a certain period, which depends on the payment date/time and the departure date/time. Beyond this period, the driver is automatically compensated

PPY is certified by the CNDP, and an ID is required to validate your identity and to withdraw your money after a carpool. This is a one-time action, and you will not need to repeat it for subsequent carpools.

Once your booking is pre-approved, you will be invited to pay for your seat. Afterward, communication between you and the driver is important as it allows you to clarify the meeting location and obtain more information if needed. To communicate with the driver, you can use the chat feature or contact them by phone by pressing the 'Call' button with the phone icon at the top of the chat window. Important: We strongly advise using the app's chat feature to keep a written record of your exchanges, as this will help protect your rights in case of any issues

When your booking request is pre-approved and you have paid for your seat, you have 50% of the time between the payment and the departure time of the ride to contact the driver and cancel your reservation for free if the driver does not respond. If you exceed the free cancellation period, we recommend waiting until 24 hours before departure and calling the driver directly on their phone number. If you still do not receive a response from the driver after this time, it is strongly recommended to cancel your reservation and contact support via the Help button to request a refund for your cancellation fees. If you forget to cancel, you can report the driver as absent at the time of departure and contact support for resolution

Whether your booking request is pending or has been paid, you have the option to cancel it. For a 'Pending' Reservation: Click on 'Rides' then select the 'Request' ride to find your reservation. Once the reservation is open, press the 'Cancel' button. For a 'Paid' Reservation: Click on 'Rides,' then select the 'Paid' carpool to find your reservation. Once the reservation is open, press the 'Cancel' button. You can also cancel a paid reservation from the chat with the driver. Important: If you accidentally cancel a pending reservation, you have the option to rebook it one last time. Fees may apply for late cancellations.

It is possible to cancel a booking for free as long as it has not been pre-approved and paid by the passenger. Once paid, you have 50% of the time between the payment and the departure time of the ride to cancel it for free if needed. Important: If there is an issue with the driver, we recommend contacting support via the Help button to request a refund of your cancellation fees if the driver's error is confirmed.

From the departure time onwards, the passenger must have their QR code scanned by the driver (accessible via the button on the app's home page) to confirm their presence. Scanning the QR code also unlocks the passenger's payment and sends it instantly to the driver. If you forget, the passenger can easily confirm their presence by clicking the 'Share Code Securely' button, which automatically confirms your presence and serves the same purpose as the QR code. Important: Scanning the QR code is mandatory as it provides proof that the carpool took place and helps protect your rights if needed. Access to the app is limited until the QR code is scanned.

If the carpool took place, you should not report the driver as absent, as the driver will incur absence penalties. To confirm your presence and regain access to the app, simply click on the 'Share Code Securely' button to automatically confirm your presence, which serves the same purpose as the QR code.

When a passenger cannot find a ride offer that suits them, they have the option to create an 'alert' that will notify them via notification and email when a new offer meeting their criteria is published. Here are the steps to create an alert: Click on the 'Search' Button on the home page. Enter the Departure and Arrival Cities (departure date is optional), the number of seats, and start the search. Click on the 'Create Alert' Button at the bottom of the search results page and then click 'Save.' Note: It is possible to create as many alerts as desired.

When you make a reservation, the driver is notified and invited to review your request. If they pre-approve your request, you will be instantly informed in the same way so you can proceed with the payment. Afterward, you will be able to contact the driver to finalize the details of the trip.

If your wallet has a sufficient money to book your ride, you should first book the ride. Once the driver approves your request, simply return to this offer and click on 'Pay.' If you are short of the reservation amount, you have the option to pay the difference by credit card. If you do not have a credit card, you can recharge your wallet with cash at the nearest Cash Plus or Tasshilat-Chaabi agency

If you forget a personal item in the driver’s car, we recommend that you quickly get in touch with the driver via the chat feature if the ride status is still ongoing. If not, contact our support team for assistance. Important: Pip Pip Yalah cannot guarantee that your belongings will be recovered and is not responsible for items left in the car. We strongly recommend that you make sure to retrieve your belongings upon arrival

Pip Pip Yalah holds your payment to protect you and ensure that it is only collected by the driver when you meet them and they scan your QR code to confirm your pickup, or when you click on 'Share code safely.' Starting from the departure time, the 'Show my QR code' button will be active and appear at the bottom of the 'Passenger' page in your app.

At the moment, this is just an arrangement between the driver and the passenger. You can agree on the travel details through the chat once you have paid for your seat.

It is possible to book multiple seats, subject to availability. Simply click on 'Search' in the passenger section, choose your route and departure date (optional), and then proceed to select the number of seats you want to reserve according to your needs.

If you have paid for a ride outside of Pip Pip Yalah (cash payment), you may have paid for a fraudulent reservation, and both your account and the driver’s account may be suspended. For assistance, contact us immediately via the Help button. If a driver asks you to pay an additional fee or to cancel your reservation to avoid charges, please inform us by going to the chat with the driver in question, then click on the three dots in the upper right corner and select 'Report member to support.

It is a new option that will allow passengers to confirm their presence easily without waiting for the driver to scan the QR code. By simply clicking on it, your presence is automatically confirmed, and the payment is transferred to the driver.

PPY has implemented the option to leave a brief note for the driver after making a reservation and before it is pre-approved by the driver. This allows you to inform the driver of your situation or any special needs if necessary.

The QR code is displayed starting from the departure time. If the departure time has passed and your QR code is still not visible, try refreshing the app to make it appear. If the issue persists, please contact our support team via 'Help'

Please contact our support

This is completely normal. As indicated in the app, a report of absence requires verification by the support team before you receive a response in the app.